Our standard shipping service is 48-72 hours. Urgent service is also available 24 hours. Delivery times correspond to working days. If you place the order during the weekend, public holiday (national, regional, or local), or the eve of holidays until the next business day, we will not be able to manage it.

In our policy, complying with current regulations, if the customer is not satisfied with the product sent, he may exercise his right of withdrawal and return his order within 7 days from the date of receipt. In this case, the client must: send an e-mail to info@elishacare.com to prevent the exercise of this right, indicating the order number as well as the reasons for the return and return of the product(s) by certified delivery or courier service to the address that we will indicate.

The returned products must be in their original packaging that will not have been opened and in perfect condition, preserving all their labels, packaging, and original accessory elements that came in it, to be entitled to a refund of the amount previously paid for the product(s). The customer will be reimbursed for the amount of the products within a maximum period of 30 days once the returned items are received. The shipping costs derived from the return are the responsibility of the customer.

All products are carefully packed and shipped in excellent condition. However, if you receive a product with visible damage, defective or broken in shipment, the customer must contact Elishacare by e-mail (info@elishacare.com) within 24 hours of receiving the order to make a claim.

We will accept the return of the product as long as it has not been opened, keeping all its original labels, packaging, and accessory elements that came in it.

In any case, the affected order number will be indicated as well as an indication about the product to be returned and a detailed list of the defects seen in it. Any claim after this period will be rejected. The costs of return and new shipment will be borne by Elishacare.

If the client wants to make any changes, they must notify us in advance by e-mail and we will indicate the steps to follow. In this case, both the return and re-dispatch shipping costs will be borne by the customer.

Elishacare reserves the right to deny the return of products, in cases of violation of the provisions of these conditions. For any question or request for information, you can contact the customer service, either by email at info@elishacare.com or by phone at +91 846 785 1882.

Cancellation and Return Rights

https://www.elishacare.com/ will accept the return of products during the 14 days after delivery as long as they have not been opened or used and are in perfect condition in their original packaging.

Once after having received the product and having verified that it is in perfect condition, we will proceed to make the refund through the same means of payment that you have used to place the order less the shipping costs.

The sending of the returns is your responsibility as well as the responsibility that the product arrives in perfect condition. If the customer does not return the order or be responsible for the shipping costs, https://www.elishacare.com/ reserves the right to charge the total or partial amount to the same means of payment used by you to place the order.

https://www.elishacare.com/ reserves the right to cancel the contract between the two parties in the event of not having enough stock, if it is not possible to ship to a specific postal address or if there is a typographical error or in the price of a product for the information received by our suppliers.

In the event of having to cancel an order, we will notify you via email and we will proceed to refund the full amount in the same form of payment used by you when placing the order.